Practice News

our service

March 2020

I am delighted to announce that our extended contact activity has just been confirmed. Should you wish to make an appointment for yourself or someone else, kindly get in touch with us at your convenience. -Conrad Costa

 

GDPR

May 2018

We have updated our privacy policy in accordance with GDPR legislation. Our website does not track you, nor do we collect any information about you whilst you browse our website. We do not covertly make you mine Bitcoin on our behalf nor do we drop any cookies or sell you adverts. We value our own privacy very much and therefore have a lot of respect for your online privacy.

Patient satisfaction Survey

August 2016

Our patient satisfaction survey, which had been ongoing since April, is now closed. We would like to thank all those who participated. We would nonetheless welcome your feedback (whether written, verbal or by email) at any time. Our Friends and Family Test remains ongoing.

New Practice manager

January 2016

We would like to extend a warm welcome to Ms Angelique van Woerkom, who joins us at Castle and Costa as our new Practice Manager. Angelique has many years of experience as a Dental Care Professional and had worked for us frequently as a locum. She is familiar with our working system and is very eager to learn and help us improve our service.

New Associate Dental Surgeon

August 2015

We are pleased to welcome Dr Gavin Gill to our practice as our new associate dental surgeon, following the retirement of Dr Gillian Fellows. Dr Gill has many years of experience in general practice and in teaching hopsitals and will prove to be an asset to our team.

CQC inspection and report

June 2015

We are delighted to announce that Castle and Costa Dental Surgeons have passed their CQC inspection. Following a visit by two inspectors, we were given a clean bill of health - as well as a few suggestions - which we have taken on board. For more information, visit our Resources page.

Dementia Awareness training

November 2014

We extend our congratulations to our dental care professionals and dentists after they were awarded an NVQ level II in dementia awareness training. This will enable us to engage with our patient base better and to improve our understanding of their condition.

Conrad and audrey Costa

March 2013

We are pleased to announce that following the sad demise of Mr Castle, Conrad and Audrey Costa have recently taken over the running of the practice and will strive to maintain and improve the good standard of care that Castle and Costa have been delivering to the non-ambulatory for the past years.

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Medical History Form

To enable us to treat our patients in a safe and appropriate manner, we require our patients of their representatives to fill out a concice medical history form and send it to us, ideally prior to our visit to them to alert our dentists and staff to any potential problems we may come across. Please fill in the form entirely and as accurately as possible.

The medical history form can be downloaded here. Please right-click on this link and select 'save link as' to save a copy of the empty form on your computer.

In submitting the medical form to us, you may choose to print it and send it to us in the post or by fax, but the process may be more efficient if the form is submitted electronically as follows:

  1. Obtain a PDF virtual printer (such as doPDF) which is available to download free of charge. Installation instructions can be found on the respective websites,
  2. Install the virtual printer on your computer,
  3. Download and complete our medical history form. You may need a PDF viewer to open a PDF file on your computer. I would strongly recommend Evince. It is free, open-source, lightweight and above all, respects your right to privacy.
  4. 'Print' the medical history form, selecting the 'doPDF Printer'. The virtual printer will create a PDF file containing the completed medical record
  5. Attach the completed medical history form to an email to us

 

 

 

Patients who are unable to fill out their own medical history forms could always get a friend or family member to fill out the form on their behalf. In some cases however (such as patients who are incompetent as per the Mental Capacity Act 2005), it may be easier to obtain a complete medical history from the patient's General Medical Practitioner.

It may be necessary to fill out a form authorising your GP to release a copy of your medical summary to us. Such a form can be downloaded here. Please fill in the form and forward it to your medical practioner as soon as possible to enable us to treat you in a safe and appropriate manner.