Practice News

our service

March 2020

I am delighted to announce that our extended contact activity has just been confirmed. Should you wish to make an appointment for yourself or someone else, kindly get in touch with us at your convenience. -Conrad Costa

 

GDPR

May 2018

We have updated our privacy policy in accordance with GDPR legislation. Our website does not track you, nor do we collect any information about you whilst you browse our website. We do not covertly make you mine Bitcoin on our behalf nor do we drop any cookies or sell you adverts. We value our own privacy very much and therefore have a lot of respect for your online privacy.

Patient satisfaction Survey

August 2016

Our patient satisfaction survey, which had been ongoing since April, is now closed. We would like to thank all those who participated. We would nonetheless welcome your feedback (whether written, verbal or by email) at any time. Our Friends and Family Test remains ongoing.

New Practice manager

January 2016

We would like to extend a warm welcome to Ms Angelique van Woerkom, who joins us at Castle and Costa as our new Practice Manager. Angelique has many years of experience as a Dental Care Professional and had worked for us frequently as a locum. She is familiar with our working system and is very eager to learn and help us improve our service.

New Associate Dental Surgeon

August 2015

We are pleased to welcome Dr Gavin Gill to our practice as our new associate dental surgeon, following the retirement of Dr Gillian Fellows. Dr Gill has many years of experience in general practice and in teaching hopsitals and will prove to be an asset to our team.

CQC inspection and report

June 2015

We are delighted to announce that Castle and Costa Dental Surgeons have passed their CQC inspection. Following a visit by two inspectors, we were given a clean bill of health - as well as a few suggestions - which we have taken on board. For more information, visit our Resources page.

Dementia Awareness training

November 2014

We extend our congratulations to our dental care professionals and dentists after they were awarded an NVQ level II in dementia awareness training. This will enable us to engage with our patient base better and to improve our understanding of their condition.

Conrad and audrey Costa

March 2013

We are pleased to announce that following the sad demise of Mr Castle, Conrad and Audrey Costa have recently taken over the running of the practice and will strive to maintain and improve the good standard of care that Castle and Costa have been delivering to the non-ambulatory for the past years.

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Resources

As a healthcare provider, we are regulated by the Care Quality Commission (CQC). You can view our CQC registration details and read our latest inspection report online.

Our dentists, dental care professionals and dental technicians are all registered with and regulated by the General Dental Council.

The British Society of Gerodontology provides excellent advice and training for healthcare professionals and members of the public.

The Alzheimer's Society provides advice for people affected by dementia and their families and carers.

The NHS Business Services Authority deals with the financial side of things. Their patient resources page offers information, advice and provides forms to help recover the cost of dental treatment.

 

Patient Advice and Liaison Service

For further information regarding the provision of NHS services in your area, please visit the Patient Advice and Liaison Service (PALS) website.

 

Email Encryption

Please note that email is considered an insecure medium, and whereas we are very happy to communicate with patients or their representatives by email, I would be very reluctant to send anything over email that I would not want in the public domain. We recommend you secure your email in an end-to-end fashion. The easiest way to implement this is to use Mozilla Thunderbird as your email handling program and let the Enigmail extension handle the Encryption/Decryption routine seamlessly and painlessly. A tutorial is available which will guide you through the one-time setup process.

***Hot off the press*** Typical. I sing the praises of PGP on the Sunday and on the Monday all hell breaks loose. A vulnerability has been discovered in the way third party extensions handle the implementation of PGP. This seems to affect emails rendered in the HTML language. The mechanics are complicated, but there you go. We recommend you disable viewing emails as HTML whilst this vulnerability is patched. In Thunderbird, click on VIEW - MESSAGE BODY AS - PLAIN TEXT

We routinely use Public-Key Cryptography (OpenPGP RFC 4880) in-house to secure our communications and we will be more than happy to encrypt our correspondence to you that way. Our Public Key (info@castleandcosta.co.uk) can be downloaded here (Right-Click...'Save As'...).

Key ID: 946EB3B9

Fingerprint: 008A CC54 E8A9 891A CD2D E957 31C4 7091 724F 06A6

Should we receive a plain-text (un-encrypted) email from you that could potentially contain personal information, we will assume that you are happy to communicate with us via an unsecured medium and will conduct our correspondence with you in the same manner.

 

 

Get Smart Online

Find tips to help you get and stay smart on the world wide web. This excellent resource from Mozilla is a good starting point.