Please note that email is considered an insecure medium, and whereas we are very happy to communicate with patients or their representatives by email, I would be very reluctant to send anything over email that I would not want in the public domain. We recommend you secure your email in an end-to-end fashion. The easiest way to implement this is to use Mozilla Thunderbird as your email handling program and let the Enigmail extension handle the Encryption/Decryption routine seamlessly and painlessly. As of version 78, Thunderbird handles OpenPGP tasks natively. A tutorial is available which will guide you through the one-time setup process.
We routinely use Public-Key Cryptography (OpenPGP RFC 4880) in-house to secure our communications and we will be more than happy to encrypt our correspondence to you that way. Our Public Key (firstname.lastname@example.org) can be downloaded here (right-click…save as, then unZip, and import into your key ring)
Should we receive a plain-text (un-encrypted) email from you that could potentially contain personal information, we will assume that you are happy to communicate with us via an unsecured medium and will conduct our correspondence with you in the same manner.
For Android devices, comparable software is Fair Email which handles your PGP tasks natively.