Due to the ongoing situation with the COVID-19 pandemic that is currently spreading country-wide, we have been given guidance on our working pattern. We are moving into the delay phase of managing the COVID-19 pandemic. Effective immediately and until further notice:
- All face-to-face contact with patients has been suspended
- Patients are to be advised and assisted over the telephone as a first line of management, with prescriptions for analgesics and antibiotics being issued as appropriate. We have worked out a scheme to email prescriptions over to a pharmacy of your choice for prompt dispensing
- Urgent and Emergency cases that do not respond well to initial treatment are to be referred on to the Local Urgent Treatment Centres. Dental emergencies are defined as uncontrolled bleeding from the oral cavity, pain that cannot be controlled by using pain-relief medication or a dental infection that causes a swelling
- For urgent and emergency assessment and advice, please call our office or mobile phone numbers, where your call will be triaged and managed accordingly. We may ask you to engage in a video call if appropriate.
The guidelines acknowledge the unique circumstances of patients who would normally need domiciliary care by virtue of them being disabled and house-bound, and mention that arrangements for these patients will be made in due course.
I shall keep everyone up-to-date should the guidance suddenly change.